Last updated : 06.08.2025
This Privacy Policy describes how MELIZEA, operated under the legal entity MASAISON, collects, uses, and protects your personal information when you visit or make a purchase from www.melizea.com, in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable international data protection laws.
1. Data Controller
The data controller is:
MASAISON
955 Avenue de l’Agau, 34870 Lattes, France
Registered in the Montpellier Commercial Court
Email: equipe@masaison.com
2. Data We Collect
We collect and process the following personal data:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed via secure third-party providers)
- Order history
- IP address and browser/device information
- Marketing preferences (e.g. newsletter opt-in)
This data is collected when you create an account, place an order, subscribe to the newsletter, or interact with our website.
3. Legal Basis for Processing
We process your personal data based on:
- Contractual necessity: to fulfill your orders and provide customer service
- Legal obligations: e.g. for invoicing and tax compliance
- Consent: for marketing and newsletter subscriptions
- Legitimate interests: to improve our website and services
4. Use of Data
We use your data for the following purposes:
- To process and deliver your orders
- To manage your account and preferences
- To communicate with you about your order
- To send newsletters or promotional emails (if you’ve opted in)
- To comply with legal and tax obligations
- To prevent fraud and ensure the security of our site
- To analyze traffic and improve our website (via cookies and analytics)
5. Third-Party Services
We use trusted third-party providers to process and store data:
- Payment processors: Stripe, PayPal
- Email marketing: Mailchimp (or similar)
- Analytics and tracking: Google Analytics, Meta Pixel
- Shipping & logistics: Mondial Relay, local carriers
These providers comply with applicable data protection laws and process data only on our behalf.
6. Cookies and Tracking
We use cookies and tracking technologies to:
- Remember user preferences
- Analyze website usage
- Personalize content
- Provide targeted advertising
By using our website, you consent to our use of cookies. You may manage cookie preferences in your browser settings.
7. Email Marketing
If you subscribe to our newsletter, we may send you emails about our products, promotions, and updates. You may unsubscribe at any time by clicking the “unsubscribe” link in any email.
8. Data Retention
We retain your personal data for as long as necessary:
- For customer and order records: up to 10 years (in compliance with French legal requirements)
- For marketing purposes: until you withdraw consent
- For analytics: as per third-party provider policies
9. International Data Transfers
As we serve international customers, some of your data may be processed or stored outside the European Economic Area (EEA), in accordance with GDPR-compliant safeguards and agreements.
10. Your Rights
Under the GDPR and other applicable laws, you have the right to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion of your data (except where legally required)
- Object to processing or withdraw consent
- Request data portability
- File a complaint with a data protection authority
To exercise these rights, contact us at: [Insert your contact email]
11. Data Security
We take all reasonable technical and organizational measures to secure your personal data against unauthorized access, loss, or misuse.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We recommend reviewing it regularly.
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
equipe@masaison.com
